"We have recently completed our review of the U.S. credit union Industry for Q1 2020 and identified the most and least Operationally Efficient and Effective institutions.  The review included 5,282 credit unions operating in the U.S. and measured their performance in terms of how efficiently they managed their operations and how effectively they built and maintained quality business portfolios.  

In other words, the review measured how much “bang for the buck” each institution got from what it spent on its business operations and the quality of the book of business it manages."

 

http://www.cutoday.info/site/THE-tude/A-Look-at-CU-Operational-Efficiency-Effectiveness-During-Q1